CCUS Customer · iPhone, Android and web

Delete your account

Request deletion of your CCUS Customer account and its CCUS Connect customer login. You do not need the app installed.

Sign in with your Customer identity, review the information and confirm deletion. Opening this page or selecting the sign-in link does not delete anything.

Cannot sign in or prefer to contact us?

Email support@ccusscotland.co.uk with the subject CCUS Customer account deletion request. Include the email address used for your Customer account and tell us you want the account and associated unnecessary personal data deleted.

You can also write to George Cameron trading as CCUS Scotland, 47 Countess Street, Saltcoats, KA21 5HP. We will verify your identity proportionately before acting. Do not send passwords, passcodes, card details or device unlock codes. Staff/admin identities use a separate support process.

What happens next

Your confirmed request removes access to your Customer account and its Connect customer login. Removal of associated account data is processed across the connected applications.
Unnecessary profile information, sessions, notification registrations and account data are removed. Staff separately review service records that may need retention.
We ordinarily respond within one calendar month, explain any permitted extension, and describe the records that must remain and why. Keep the deletion reference shown by the secure process, or the correspondence from support.

You will need a new account if you return. Deleting your login cannot be undone through ordinary sign-in.

What may remain, and for how long

Necessary records for open repairs, deliveries, refunds and other unresolved obligations until they are resolved.
Minimum repair/warranty evidence through the actual warranty expiry, with further retention only where another justified reason remains. Deletion does not terminate your warranty.
Required accounting evidence, normally at least five years after the relevant tax year’s 31 January submission deadline; longer where required for an enquiry or another applicable obligation.
Evidence for a documented dispute or incident until the hold is no longer necessary.
Restricted recovery copies until rotation/expiry, subject to protected unfinished recovery transactions, and minimal deletion receipts needed to prevent restoration. Account deletion is not an immediate purge of every backup.

Read the full retention explanation. Staff can complete removal of retained operational records only once nothing requires their retention.

CCUS Club and Wallet

Remaining loyalty points become void when the account is deleted. Savings and active reservations stay available for management settlement; deleting the login does not automatically forfeit money, issue a refund or release a reservation. Contact support to arrange and record the outcome. Any gift-card transfer or other settlement is handled separately.

Remove any saved Club card from Apple Wallet or Google Wallet on your device if you no longer want it there.

Need help with only some information?

You can also email support to ask for a correction or deletion of particular information without deleting the entire account. We will explain any necessary retention. See your privacy rights and complaints options.